THE FACELESS BOSS: A LETTER TO THE ECONOMIST (November 17, 2009)
My heart was with you as soon as I started reading your passionate denunciation of the faceless boss (“The Cult of the Faceless Boss,” November 14, 2009). “In general,” I read with relish, “the corporate world needs its flamboyant visionaries and raging egomaniacs rather more than its humble leaders and corporate civil servants.” The likes of Henry Ford, Thomas Watson, and Jack Welch popped up in my mind at once, and it was a joy to find their names in the very next paragraph. But then I remembered your own boss. And the rest of you standing behind sections and columns, leaders and briefings I read every week. I remembered how often I had praised your mighty newspaper precisely for the facelessness of the entire crew, which saves me from flamboyant visionaries and raging egomaniacs that ruin many a newspaper on offer. A bit shaken by this sudden reversal in my own mind, I concluded that there must be times and places where flamboyant, visionary bosses are indeed sorely needed. And there must be times and places where they only get in the way. To wit, we need bosses of both kinds, but it is my own hunch at this stage that the faceless ones come handy a bit more often than you claim.